Frequently asked questions

All of our branded towel warmers are equipped with built-in overheat protection to prevent overheating. You can adjust the final operating temperature by selecting different types of thermostats.

Our products are electric-heated rather than water-heated units, so they are not subject to plumbing codes. There are no water pipes inside the towel warmers. You only need to arrange the corresponding electrical wiring and complete rough-in installation.

Our products come with a complete set of installation accessories, including wall plugs, screws and all mounting bases. We recommend using our supplied hardware, which is sufficient for standard installation. Under special circumstances, you may choose alternative better-suited mounting solutions according to on-site conditions, or consult our service team for advice.

Installation above the bathtub is allowed, but avoid heavy direct water spraying onto the unit during use.

With our thermostat, you can set different operating temperatures. You may set a lower temperature in summer and a relatively higher temperature in winter for a more comfortable user experience. You can also set operating timers for better energy-saving performance. Of course, you can also set it to always-on mode for continuous heating, which is fully supported. You may choose different thermostats or towel warmer models based on your personal usage habits and application scenarios.

We recommend hiring a local licensed electrician for installation. However, if you have some hands-on experience, you can install it by yourself by following our instructional videos and user manuals, especially for plug-in and rough-in versions. For direct hardwired installation, we strongly recommend that you hire a professional electrician. In addition, two people are suggested for mounting the main unit on-site during installation.

For models equipped with a thermostat, the temperature is adjustable within the range of 102-118°F. For on-off only versions without temperature adjustment, the surface temperature will fluctuate according to ambient temperature. At an ambient temperature of 77°F, the surface temperature is approximately 113°F.

The towel warmer itself generally takes 5-10 minutes to reach its set temperature. The heating time for towels depends on the moisture content, material and thickness of the towels, as well as the size and power of the towel warmer. Under normal and suitable conditions, it takes about 20 minutes to heat the towels.

The push-button switch only controls the on-off status of the product. It cannot adjust the temperature or set timers. When connected with a wall controller, you can not only set the heating temperature, but also define the heating duration for more convenient and intuitive operation. For some models, the wall-mounted controller offers extra convenience since its installation height and position can be adjusted according to your preference. By contrast, the push-button is usually located at the bottom of the unit. The push-button configuration is recommended if you prefer to keep the unit running continuously at a constant temperature. However, if you frequently turn it on and off and want a better user experience — for example, a lower temperature in summer and warmer heat in winter according to ambient conditions — we recommend the version with a wall-mounted thermostat controller.

Yes, it is okay. The towel warmer is designed for continuous-on and permanent heating operation. You may leave towels on it for constant drying and warming, so you can always get warm, comfortable and fluffy towels whenever you need them.