Frequently asked questions

Our towel warmers sold in North America are certified to UL standards for the United States and Canada.

The selection mainly depends on the wall space of your bathroom, bathroom aesthetics, and the type of towels you want to dry. If space permits, we recommend a relatively larger-size model, which can quickly warm even bathrobes. If space is limited or you are on a tight budget, you may opt for a medium or small-sized unit; towels may need to be folded when hanging. Generally, larger sizes offer greater storage capacity, but you also need to consider compatibility with your available space.

The colors in the photos are very close to the actual products, but some slight differences may still exist. For precise color reference, please refer to our physical color swatches. You may also contact our staff to request color swatches by email if you need to confirm the color accurately.

You can find the locations and contact numbers of our showrooms in the locator section on our official website. You may also use the print function on our website to export selected products as PDF files, then send an email to our staff for inquiries. Our team will match you with the nearest showroom or guide you step-by-step through the correct ordering process.

You may select the contact-us option on the product page you wish to inquire about. The system will automatically send an email to us. After receiving your email, our staff will assign a suitable sales representative to assist you.

Please contact us by email to obtain our color samples. Our staff will provide you with detailed information and send the samples to you. For product literature, you can download digital brochures from the resource section on our official website. If you need physical brochures, please also contact our staff for mailing arrangements.Shipping fees will be charged for sample delivery.

Yes, we ship worldwide. Our products have customers in many regions around the world.

Normally we can ship to Europe, America, Asia and Oceania. Shipping cost is mostly included for our products. However, if customers arrange logistics on their own, we are happy to offer ex-factory pricing.

For custom-made products, the total lead-time from order placement to door-to-door delivery is approximately 12-15 weeks.

Once the order is confirmed, we will first ship the rough-in parts in 3 days to avoid delaying wall and electrical construction. If you have also ordered the XA or XM thermostat, the corresponding back boxes will also be sent ahead of time. In addition, we will provide a positioning template to help you locate the rough-in parts and hardware wires.