Frequently asked questions

Please first check whether the towel warmer is powered on and whether the indicator light is on normally. For models with a thermostat, check the working status of the thermostat, such as whether it is flashing or steadily lit. You may troubleshoot some issues by referring to the user manual. If the product still has actual heating problems after checking, please contact our after-sales support by phone or email for further diagnosis and solutions.

Please refer to our official warranty terms for detailed coverage information.

Two official channels are available for after-sales applications: 1. Send detailed service requests to our official customer service email box; 2. Submit after-sales demands through our offline authorized retail stores.