Frequently asked questions

Once the order is confirmed, we will first ship the rough-in parts in advance to avoid delaying wall and electrical construction. If you have also ordered the XA or XM thermostat, the corresponding back boxes will also be sent ahead of time. In addition, we will provide a positioning template to help you locate the rough-in parts and hardware wires. Approximately 12-15 weeks later, you will receive the customized main body of the product. This is the entire shipping process.

The mounting height generally depends on your actual bathroom conditions, such as whether there are obstructions above or below the installation wall. As a general principle, the towel warmer should be installed at a height that makes it easy and comfortable for users of different heights to hang and pick up towels. We do not recommend mounting it too low, as long towels may drag on the floor. Also, avoid installing the towel warmer in areas with direct water spray, such as positions directly facing the shower head inside the shower enclosure, to prevent potential safety risks.

Our products are equipped with overheat protection. If the towel warmer cannot dissipate heat under unexpected conditions and the temperature keeps rising, the overheat protection and temperature-sensor-based thermostat will keep the temperature within a safe range to prevent burns. The surface temperature is generally limited to below 167°F. Therefore, always choose a towel warmer with overheat protection for better safety. When purchasing on the market, please choose carefully and avoid products without built-in overheat protection. When using the towel warmer, do not wrap it tightly with thick textiles with no ventilation, which will trap heat. Heat build-up under such conditions may damage fabrics and even cause burns.

Our towel warmers sold in North America are certified to UL standards for the United States and Canada.

Our heated towel warmers can be installed in damp bathroom environments. However, we strongly do not recommend installing them where they will be exposed to direct water spray. For plug-in models, avoid locations where water may splash onto the power outlet. Some moisture and humidity is acceptable, but heavy direct water spraying should be avoided to prevent safety hazards.

We offer both 120-volt and 220-volt versions of our products. Please specify your required voltage when placing your order. From a safety perspective, we recommend using a dedicated GFCI circuit for the towel warmer, which will provide an extra level of safety.

On each product page, there is a resource section where you can download the corresponding specification documents, which include detailed installation dimensions and wiring methods of the product. For full user manuals, you can access the resource section on our website to download manuals matching different product models.

We recommend mounting the towel warmer onto wall studs. We supply a mounting template marking all mounting-point positions, which you can use to pre-plan stud locations during renovation. We also include special hollow-wall anchors for hollow-wall installations. While both options are provided, mounting onto wall studs delivers far greater stability. For hollow-wall applications, hollow-wall anchors allow valid installation, yet you must ensure the wall itself has adequate load-bearing capacity.

The mounting height generally depends on your actual bathroom conditions, such as whether there are obstructions above or below the installation wall. As a general principle, the towel warmer should be installed at a height that makes it easy and comfortable for users of different heights to hang and pick up towels. We do not recommend mounting it too low, as long towels may drag on the floor. Also, avoid installing the towel warmer in areas with direct water spray, such as positions directly facing the shower head inside the shower enclosure, to prevent potential safety risks.

The standard cord length for plug-in models is 1 meter. If you need a different cord length, please note your requirement when placing your order with our customer service; extended and custom cord lengths are available. For rough-in versions, the standard lead length is 2 meters. We also offer standard options of 5 m, 10 m and 15 m. You may select your required lead length at the time of order placement.