Frequently asked questions

For models equipped with a thermostat, the temperature is adjustable within the range of 102-118°F. For on-off only versions without temperature adjustment, the surface temperature will fluctuate according to ambient temperature. At an ambient temperature of 77°F, the surface temperature is approximately 113°F.

The towel warmer itself generally takes 5-10 minutes to reach its set temperature. The heating time for towels depends on the moisture content, material and thickness of the towels, as well as the size and power of the towel warmer. Under normal and suitable conditions, it takes about 20 minutes to heat the towels.

The push-button switch only controls the on-off status of the product. It cannot adjust the temperature or set timers. When connected with a wall controller, you can not only set the heating temperature, but also define the heating duration for more convenient and intuitive operation. For some models, the wall-mounted controller offers extra convenience since its installation height and position can be adjusted according to your preference. By contrast, the push-button is usually located at the bottom of the unit. The push-button configuration is recommended if you prefer to keep the unit running continuously at a constant temperature. However, if you frequently turn it on and off and want a better user experience — for example, a lower temperature in summer and warmer heat in winter according to ambient conditions — we recommend the version with a wall-mounted thermostat controller.

Yes, it is okay. The towel warmer is designed for continuous-on and permanent heating operation. You may leave towels on it for constant drying and warming, so you can always get warm, comfortable and fluffy towels whenever you need them.

Temperature adjustment is available when the unit is equipped with a thermostat. Some models come with a thermostat as standard, while for others the thermostat is an optional accessory. Temperature can be adjusted as long as a thermostat is fitted.

This is related to whether your towel matches the towel warmer. For large bath towels, we recommend choosing a larger-size model that allows full contact between the bath towel and the towel warmer. When the towel and unit are well-matched, the towel can be heated more evenly. In addition, some towel warmers are single-rod designs. For even heating with these models, you may need to wrap the towel around the rod.

The capacity varies greatly depending on the size of the towel warmer. Larger models can dry more towels. Towels may be overlapped during warming and drying. Please note that do not fully cover the towel warmer; leave some space for heat dissipation. Otherwise, the unit may not dissipate heat properly, resulting in an excessively high surface temperature.

Our towel warmers are generally made of 304 stainless steel or 316 stainless steel, while some accessories are made of copper. Please refer to the product introduction for the specific material of each towel warmer.

Our products are divided into multiple lines. The S series is fully handcrafted with manual polishing and fine grinding, leading to a tolerance of around 1 inch. All other product series have a controlled tolerance within 5 mm (approximately 0.197 inches).

We support installation on two types of walls and provide matched installation kits. 1. Hollow wall with internal framework: Special hollow wall installation components are included. 2. Solid wall: Grooving and embedding construction is required on site, together with dedicated solid wall installation accessories.