How to Order a Heated Towel Warmer: Sizes, Colors, Samples, and Lead Time

What to decide before you buy—and what happens after you place the order.
Ordering a heated towel warmer isn't like buying a small appliance off a shelf. Most units are made to order, and the finish, size, and thermostat you choose will live on your bathroom wall for years.
That's why it pays to slow down for a few minutes before you buy. Here's how the process works, from picking a size to getting your unit delivered.

Start with size
The right size comes down to three things: your wall space, the look you want, and the towels you plan to dry.
If space allows, go larger. A bigger model warms towels faster and can handle bathrobes, not just towels. If space is tight or your budget is firm, a medium or small unit works fine—you'll just need to fold towels when hanging them.
Larger sizes generally offer more storage capacity. But capacity only helps if the unit actually fits your wall and your bathroom layout. Measure first, then choose.
Certification: what to look for in North America
P&Bhusri towel warmers sold in North America are certified to UL standards for the United States and Canada.
That matters for two reasons. First, it's a safety benchmark. Second, it tells your electrician and your inspector that the product was tested to a recognized standard.
Colors: photos vs. the real thing
The colors in our photos are very close to the actual products, but slight differences can still exist. Screens vary, lighting varies, and finishes can look different in a bathroom than they do on a monitor.
For an exact color reference, use our physical color swatches. You can contact our staff by email to request swatches if you need to confirm a color accurately.
All colors shown in our official catalogue and website are available for direct selection. If you need a custom color that isn't listed, contact our pre-sales team to confirm feasibility.

Ordering: showrooms and direct contact
You can find showroom locations and contact numbers in the locator section of our official website.
You can also use the print function on our website to export selected products as PDF files, then email our staff for inquiries. Our team will match you with the nearest showroom or walk you through the correct ordering process step by step.
If you'd rather speak with a person about a specific product, select the contact-us option on that product page. The system sends us an email automatically, and our staff will assign a suitable sales representative to help you.
Samples and literature
Want to see a finish in person? Contact us by email to request color samples. Our staff will provide details and send the samples to you. Shipping fees apply for sample delivery.
For product literature, you can download digital brochures from the resource section on our official website. If you need physical brochures, contact our staff to arrange mailing.
The latest product catalogs are also available in the resource section on our website.
Shipping: where we ship and what it costs
Yes, we ship worldwide. Our products have customers in many regions around the world.
We normally ship to Europe, America, Asia, and Oceania. Shipping cost is mostly included for our products. If you prefer to arrange logistics on your own, we're happy to offer ex-factory pricing.

Lead time: what to expect, and why it's not instant
For custom-made products, the total lead time from order placement to door-to-door delivery is approximately 12–15 weeks.
That timeline is normal for made-to-order fixtures. Here's how it breaks down:
Once your order is confirmed, we ship the rough-in parts first—within 3 days. This matters because it keeps your wall and electrical construction on schedule. If you also ordered the XA or XM thermostat, the corresponding back boxes ship ahead of time as well. We include a positioning template to help you locate the rough-in parts and hardware wires.
The customized main body of the product follows later, arriving within the 12–15 week window.
In other words, your contractor gets what they need early, and you get the finished unit when it's ready.
Pricing and discounts
Listed prices aren't always the final word. Please consult our showroom staff for specific discount information, and you're welcome to visit a showroom to ask about better offers.
The short version
Size: Go larger if space and budget allow. Smaller units work if you fold towels.
Certification: UL standards for the U.S. and Canada.
Color: Photos are close, but request physical swatches for an exact match.
Ordering: Use the showroom locator, export products as PDFs, or contact us from a product page.
Samples: Available by email. Shipping fees apply.
Shipping: Worldwide, with most shipping costs included. Ex-factory pricing available.
Lead time: Rough-in parts ship in 3 days. Full delivery takes about 12–15 weeks.

Quick answers
Q: What certification do your towel warmers have?
A: Our towel warmers sold in North America are certified to UL standards for the United States and Canada.
Q: How do I choose the right heated towel warmer size?
A: Base it on wall space, bathroom aesthetics, and the towels you want to dry. If space permits, choose a larger model—it warms towels faster and can handle bathrobes. If space or budget is limited, a medium or small unit works, but towels may need folding.
Q: Are product colors exactly as shown?
A: Colors in photos are very close to the actual product, but slight differences may exist. Request physical color swatches for an exact reference.
Q: Where can I order your product?
A: Find showroom locations and contact numbers in the locator section of our website. You can also export selected products as PDFs and email our staff, who will match you with the nearest showroom or guide you through ordering.
Q: How do I speak to a representative about a product?
A: Use the contact-us option on the product page. The system emails us automatically, and we'll assign a suitable sales representative.
Q: How do I request finish samples or literature?
A: Email us for color samples; shipping fees apply. Digital brochures are in the resource section of our website. For physical brochures, contact our staff to arrange mailing.
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: Are there shipping prices and fees?
A: We normally ship to Europe, America, Asia, and Oceania. Shipping cost is mostly included. If you arrange logistics yourself, ex-factory pricing is available.
Q: What is the shipping duration?
A: For custom-made products, total lead time from order to door-to-door delivery is approximately 12–15 weeks.
Q: What accessories ship first, and when?
A: Rough-in parts ship within 3 days of order confirmation. XA or XM thermostat back boxes also ship ahead. A positioning template is included.
Q: What color options do you offer? Can custom colors be arranged?
A: All colors in our catalogue and website are available. For custom colors, consult our pre-sales team for feasibility.
Q: Can I get physical color samples?
A: Yes. Shipping fees apply for sample delivery.
Q: Where can I find product catalogs?
A: In the resource section of our official website.
Q: Are there discounts on listed prices?
A: Consult our showroom staff for specific discount information, or visit a showroom to ask about better offers.