Heated Towel Warmer After-Sales Service: What to Do If Something's Wrong

If the towel warmer comes on but doesn't heat properly
Start with the power. Confirm the towel warmer is switched on and that the indicator light is on normally.
If your model has a thermostat, check its working status. Is it flashing? Is it steadily lit? The light pattern often tells you what the unit is doing—warming up, holding temperature, or waiting for a signal. Your user manual covers what each state means and walks you through common troubleshooting steps.
If the product still has a real heating problem after these checks, contact our after-sales support by phone or email. We'll diagnose further and work out a solution.

What the warranty covers
Warranty coverage varies by product and region. For detailed coverage information, please refer to our official warranty terms.
That document is the authoritative source—it spells out what's covered, for how long, and what isn't. If anything in it is unclear, our after-sales team can walk you through it.
How to apply for after-sales service
There are two official channels. Use either one:
Email our official customer service inbox with a detailed service request. Include your order information, the product model, and a clear description of the issue. Photos or a short video help speed things up.
Submit your request through an offline authorized retail store. If you purchased through a showroom or authorized dealer, they can file the after-sales request on your behalf.
Those are the two official paths. Going through them keeps your request tracked and makes sure the right team handles it.

What to include in your service request
A complete request gets resolved faster. Have these ready:
Order or invoice information
Product model and finish
A clear description of the problem
When the issue started
Photos or a short video if the issue is visible
Your preferred contact method and best time to reach you
The more specific you are, the less back-and-forth it takes.

The short version
Not heating properly? Check power and the indicator light first. Then check the thermostat status—flashing or steady. Consult your user manual.
Still not heating? Contact after-sales support by phone or email for diagnosis.
Warranty questions? Refer to our official warranty terms for detailed coverage.
Need service? Email our customer service inbox or submit a request through an authorized retail store.
Speed things up: Include order info, model, a clear description, and photos or video.

Quick answers
Q: What should I do if the towel warmer comes on but doesn't seem to heat properly?
A: First check that the unit is powered on and the indicator light is on normally. For models with a thermostat, check its working status—whether it's flashing or steadily lit. Troubleshoot using the user manual. If heating problems persist, contact after-sales support by phone or email for further diagnosis.
Q: What exactly is covered under the warranty?
A: Please refer to our official warranty terms for detailed coverage information.
Q: How can I apply for after-sales service?
A: Two official channels are available: (1) send detailed service requests to our official customer service email box, or (2) submit after-sales requests through our offline authorized retail stores.